Frequently Asked Questions about
OR Books

Are OR books available worldwide?
Yes. We print our books in the US and the UK and ship anywhere in the world, debiting your credit card for the dollar price converted to your local currency at prevailing exchange rate.

How long does it take for a book to get to me?
We ship our books to you direct from our printers: single copies ship within two business days of receiving your order; for orders of multiple copies, please allow a week to ten days for shipping. In the US we offer both Priority mail, which takes two to three days, and media mail, which may take up to two weeks. You choose your preferred method in the shopping cart. In the UK and Europe the books are sent via Royal Mail. Customs duties, if applicable, are the responsibility of the customer. If you need the book urgently, or have additional questions about prices and times of arrival, please write to us at orders [at] wp.orbooks.com.

For non-US customers: Why is my package stuck at customs?
Customs charges may apply based on the country’s regulations. To request a fees waiver, contact your customs department and declare the package for non-commercial use.

For European orders, our shipping partners are CPI. Verify the package authenticity with:
a) Customer Reference ID: cpi-xxxxx
b) Return Address – CPI, Croydon, CRO 4TD, United Kingdom; OR CPI Anthony Rowe LTD, 48-50 Birch Close, Eastbourne, East Sussex, BN23 6PE, United Kingdom

What if I don’t want to give my credit card number over the Internet?
Write us at orders [at] wp.orbooks.com and we’ll tell you where to send a check.

I’m having trouble placing my order or using the site. Whom should I contact?
Write us at orders [at] wp.orbooks.com. We’ll be glad to help.

What devices can e-books be read on?
E-books can be read on most popular reading devices, including iPad, Kindle, Nook, and Sony e-readers. On purchasing an e-book, you’ll be sent a download link that gives you access to three distinct filetypes: mobi (compatible with Kindle), epub (compatible with iPad, Nook, and most other e-readers) and PDF. Your download link will never expire. Our e-books are DRM-free, and all filetypes are yours to download and use on any devices you may own.

I’ve bought the book and now I don’t want it – can I return it for a refund?
Sorry, we don’t accept returns and we don’t give refunds on e-books and print books which have already been shipped.

I am a bookseller/wholesaler. Whom should I contact?
Please visit our Booksellers page for terms and more information.

I would like to inquire about foreign rights. Whom should I contact?
Please visit our Rights Inquiries page for more information.

I would like to inquire about desk or examination copies. Whom should I contact?
For academics wishing to request a desk or examination copy, please fill out the desk and examination copy request form. Please allow two business days for a response. For more information please contact orders [at] wp.orbooks.com.

I would like to inquire about review copies. Whom should I contact?
To request a review copy, email publicity [at] wp.orbooks.com. Please include your name, address, and media affiliation.

Can I send a book as a gift?
If you wish to direct a paperback to someone as a gift, please include their information in the shipping address at checkout. Sorry, but we’re not able to offer gift wrapping on any items. If you’d like to give an e-book as a gift, please get in touch at orders [at] wp.orbooks.com prior to ordering and we’re happy to help.

Do you offer internships?
OR Books welcomes internship applications from qualified undergraduates, graduate students, and recent graduates. Please visit our Internship page for more information.

Do you accept submissions?
Sorry, but OR Books does not accept unsolicited manuscripts or book submissions.

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Questions about orders — please write us at orders [at] wp.orbooks.com
Any other queries or complaints — please write us at info [at] wp.orbooks.com