If you have a job at any sizable company there is a good chance you’ve been forced to endure Six Sigma training, or at least some watered-down derivative. Your instructor may have reminded you, as mine did, of a newly converted religious fanatic prosely­tizing his faith. Imagine a cross between a Scientologist and a Jehovah’s Witness, tastefully attired in business casual.

According to an official account, Six Sigma is an organized and systematic method for strategic process improvement, plus new product and service development, that relies on statistical methods and the scientific method to make dramatic reductions in customer-defined defect rates.

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